TERMS & CONDITIONS
CUSTOMER CARE
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PRIVACY & SAFETY
TERMS AND CONDITIONS FOR PHOTOGEM'S WEBSITE
Photogem reserves the right to amend these Terms and Conditions and we therefore advise you to read them regularly.
Personal data
Photogem wants to ensure that the information you share with us is maintained safely and securely on the internet. These terms and conditions cover how we use your personal information.
Information storage
Photogem uses a number of safety precautions to protect your personal information from unauthorised use. We only store this information for a limited time. Photogem does not accept responsibility for the accuracy of the information you submit.
Disclosure
Photogem only uses your personal information for administration purposes, and to perform general market analyses, such as purchasing behaviour.
Photogem will not disclose your personal information, including your email address, to any third party. And Photogem does not give other companies access to your registered information.
Contact
If you have any questions about Photogem’s website or useage of your personal information, please contact us here.
WARRANTY & REPAIRS
Photogem will repair or replace manufacturing faults on precious metal components free of charge for up to two years from the original date of purchase for silver and gold jewellery only. Please retain your receipt or pass it on to the gift recipient, as the original proof of purchase is the warranty. If a receipt is not available a credit card or bank statement will suffice. This does not affect your statutory rights
Please note that leather parts have a warranty of up to one year from date of purchase.
Sealed photographs need to be treated with care and the purchaser should follow the care instructions below.
CARE INSTRUCTIONS
Your Photogem jewellery should be handled with care at all times.
All sterling silver will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph. The amount of tarnishing (oxidation) that occurs is dependent on the skin and care habits of the wearer. Tarnishing is therefore not a manufacturing fault.
We also recommend that you do not wear your jewellery whilst bathing or during sporting activities.
Always undo the buckle to remove your bracelet.
How should I store my Photogem jewellery?
Jewellery should be stored away from natural sunlight and heat, in a protective (lined) jewellery box. It can also be stored in a plastic ziplock bag made of Mylar or polyethylene. Never use polyvinyl plastic bags, such as bin liners as they contain sulphur compounds, which will make sterling silver tarnish faster. Do not store your jewellery in the bathroom.
How should I clean and care for my Photogem jewellery?
In order to care for Photogem products, we recommend using a polishing cloth regularly to prevent the natural process of tarnishing but please be careful not to rub the sealed image. Clean your jewellery using lukewarm soapy water and a soft cloth, but ensure that your jewellery is never submerged. We do not recommend the use of silver polish and silver dip as this may tarnish your sealed image but also it may destroy the delicate oxidised details of your jewellery. We also strongly advise against exposing the jewellery to harsh chemicals, including ammonia, bleach, chlorine, salt water and essential oils. Photogem encourages customers to remove the jewellery prior to cleaning, bathing and swimming and ensure that the jewellery is not exposed to UV light, hairspray, perfume and cosmetics.