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Warranty and Repairs

Photogem will repair or replace manufacturing faults on precious metal components free of charge for up to two years from the original date of purchase for silver and gold jewellery only. Please retain your receipt or pass it on to the gift recipient, as the original proof of purchase as the warranty. If a receipt is not available a credit card or bank statement will suffice. This does not affect your statutory rights

Please note that leather parts have a warranty of up to one year from date of purchase.

Sealed photographs need to be treated with care and the purchaser should follow the care instructions.