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Returns and Exchanges

Can I return my photogem?

It is very important that the purchaser ensures that the correct image has been uploaded to Photogem for their bespoke piece of jewellery.  Once the order confirmation has been received no returns or exchanges are permitted.

However should you decide that you would like to change your image after receiving your bespoke Photogem we would be happy to change the image at a charge of £20.00 plus postage.